Shipping & Return Policy

Returns

Shopping online can be difficult. You may not always know what you get! That's OK, we get it. If you're not completely happy with your order, you can receive a full refund by shipping the unopened product back in its original packaging to the address that will be provided within 14 days of purchase. The buyer is responsible for return shipping fees.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will then be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact FIDEH’S  at info@fidehs.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@fidehs.com and send your item to: to the address specified in the shipping label.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

To return your product, you should mail your product to:  FIDEH’S 7709 4th ave apt c-3 Brooklyn NY 11209 USA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.

Shipping 

Most orders are processed and shipped within 1-3 business days of purchase, however, please allow up to 5 business days for your order to be processed and shipped. All Complimentary Shipping falls within the Standard Shipping Rate Class which includes but is not limited to USPS Priority & First Class Mail. If you need to receive your package by a certain date then we recommend opting for upgraded shipping at checkout which offers faster and more guaranteed arrival dates. 

We make every effort to package our orders with sufficient protection from damage during transit. Once the package is delivered to the carrier we are no longer liable for any damage that should occur during transit. In the event that damage occurs you may contact the carrier and request reimbursement for the cost of the item. All carriers including USPS offer complimentary insurance up to $50. You will need to provide contact information, purchase date, and other information located on your order summary. You may also be asked to provide a photo of proof of the damaged item. 

Buy with Prime

Shipping & Return Policy

Return & Refund Policy 

To initiate a return for an eligible product purchased using Buy with Prime, click on the link in the order confirmation email to go to your order details page. From there you will be able to select the item(s) that you want to return and print a return shipping label. Then drop off your package at your local USPS location. Note that Buy with Prime purchases cannot be returned using other carriers besides USPS and may not be dropped off at Amazon locations such as Amazon Lockers, Whole Foods, or Amazon Go.  

For eligible orders, you’ll receive a refund once the item is dropped off and scanned at a USPS location. Otherwise, the refund will be processed once the item is received and reviewed at our fulfillment center. It could take up to seven business days for the refund to show up in your account.

 

Buy with Prime orders are covered by the Amazon Pay A-to-z Guarantee.

Shipping Policy 

Buy with Prime purchases offer the fast, free delivery and free returns on eligible products and a seamless checkout experience shoppers trust. You can check your order status by clicking on the link in your shipment confirmation email, which will bring you to your order details page on Live By FIDEH’S. For Buy with Prime purchases, you can’t see or track orders on your Amazon.com orders page or in the Amazon mobile app. All orders completed through Buy with Prime are sold by  FIDEH’S and fulfilled by the Amazon Buy with Prime Program. Delivery estimates are provided at checkout. All other items you wish to purchase that are not apart of the Buy with Prime program will be shipped separately and you will receive a 2nd shipment confirmation. While the Buy with Prime program offers 1-2 day delivery, all other items are subject to standard processing time of 1-3 Business Days.